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BlueWrenCottage's Shop Policies

Welcome

BlueWrenCottage's DESIGN PHILOSOPHY:
Every sale is exciting and, and it's wonderful to know that my pieces are being enjoyed by others.

I am proud to have a growing business, and hope to keep creating, designing and sewing for many years to come.

Creating special handmade treasures, from my hands to yours.

Thank you for your purchase.

Your items will be posted to you within 2 - 3 business days, once payment has been made, unless otherwise notified.

Please allow up to 2 weeks for custom made orders.

Your items will be packed very carefully for safe arrival.

You will receive an email when your package is on the way.

Enjoy the pleasure this purchase will bring.

Robyn x

Payment

PayPal is accepted for payment.
My preferred payment option is PayPal.

Direct deposit is also available to Australian customers. Please contact me for banking details, for direct deposit. When you make a payment please leave your name as reference. Payment is required within 3 days. If payment has not been made by the 4th day, unfortunately I will need to cancel the order and re-list the item for sale.

Items will be shipped within 2 -3 business days, after payment is received, unless otherwise notified.

If it is a special order or personalized item, such as a porcelain baby shoe or christening mug, which will require a little extra time for kiln firing, or custom made embroidery, which will take a little longer, I will let you know.

For International customers, payment is only accepted by PayPal. Please contact me via email for cost of postage.

Shipping

Your items will be posted to you within 2 - 3 business days, once payment has been made, unless otherwise notified, as detailed above. I will contact you when the item is posted.

All shipping is via Australia Post, Regular Post. I recommend Registered Post for security which would be an extra $3.50. Please advise on checkout if you require Registered Post. If you would prefer a quicker delivery I can send the item via Express Post, which is a little more expensive, so just contact me for the price before paying for the item.

Your items will be packed very carefully for safe arrival. You will receive an email when your package is on the way.

I will not be responsible for items lost or damaged during delivery, unless registered post is requested.

Refunds and Exchanges

I would like you to be happy with your purchase, so if there are any problems please let me know at once, so I can work with you for a resolution, however I will not refund due to a change of mind.

A refund can be arranged, only after the item is returned to me in it's unused, original condition, within 14 days at the buyers expense, except for personalized items, which are non-refundable.

Additional Policies and FAQs

Please note that colours may vary slightly, due to the uploading of the digital photo.

If you have any questions or requests please feel free to email me. Custom made orders are welcome.

Thank you for visiting Blue Wren Cottage.

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