This item is a unique wood veneer creation. They are designed and hand-made in our studio. No two pieces are identical.
WelcomeWe are a small enterprise, designing and making fun and practical items. Please check out our range in your own time.
Payment PolicyWe accept payments through Paypal.
Please contact us for other options.
Shipping Policy1. How do you send my orders?
With Australia Post.
2. When will my order be shipped?
We aim to ship within 10 business days of confirmed payment - usually much quicker
3. When will my order arrive?
(a) Orders to Australian Addresses:
Orders are expected to arrive between 1-5 business days after shipping depending on address, choice of delivery etc.
(b) Orders to non-Australian addresses
Orders are expected to arrive between 2 and 7 weeks, after shipping depending on country, address, choice of delivery.
Please check the import regulations and appropriate duties taxes and any other fees that are applicable in your state and country. Customs and import costs are paid by the buyer.
Please be aware that we have no control over the delivery process after it leaves our premises. We will notify you by email once, the order has been shipped.
4. What if I am not home to accept my delivery?
Australia Post delivery:
Australia Post will deliver to an address and usually require a signature. If you are not there, they usually leave a card that allows you to pick it up from the local Post Office.
5. Can you deliver to my PO BOX address?
Any items that are delivered by Australia Post can be delivered to a PO Box.
We use new and recycle packing material.
Refunds PolicyWe value your business and strive to develop appropriate procedures to reduce the risks to any purchased items. However, the following guidelines will help you understand how we have successfully dealt with such matters.
Change of mind - you are responsible for returned postage. We will refund you on item only.
Damaged or not as described - A total refund will be issued only if the item you receive is significantly different to the item description.
Defective items must be returned to Gorgeous Groovy Gifts (PO Box 1738, Noosaville BC 4566, Australia) with in 30 days days of the purchase to be eligible for a replacement or refund if item cannot be replaced.
All items must be received back in their original condition to receive exchange or refund.
Shipping fees are non-refundable.
We advise our customers to use a shipping method that is traceable or requires delivery confirmation. We are not responsible for items lost in transit.
Additional Info1. Item Information:
(a) Photographic integrity - We take care in preparing the photographs on Etsy. However, as many of our items are made from recycled timber and other materials, there are always natural colour variations as well as previous "markings".
(b) Shape integrity on wooden items - We hand cut and sand the items, so there will be variations in shape, making every piece a unique creation.
(c) Other handmade items may have a slight variation to the image.
Please contact us if you have any questions regarding any of the items.
2. Wholesale orders
We welcome larger orders but ask that you contact us prior to placing any orders so that we can provide an estimated delivery time and a reasonable discount.
We are committed to and respects your privacy.
Any personal information you give to us will only be used for purposes reasonably associated with transactions or other dealings between you and us. This may include processing orders, statistical analysis, surveys or communication with you (unless you have requested us not to do so).
We will not disclose any of your personal information to a third party (unless required by law) without your consent.
Only customers who wish to join our newsletter will receive updates to new items / promotions.
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